Case Study: Lorega achieves faster, more efficient claims settlement and increased handling capacity with Claimable Enterprise

Lorega - Customer Case Study

Lorega, a Lloyd’s managing general agent (MGA) that provides policyholders with independent Chartered Loss Adjusters, faced the challenge of settling complex, time-consuming insurance claims quickly while keeping customers informed and satisfied. To streamline their workflow and centralise claims activity they adopted Claimable’s Claimable Enterprise platform.

Claimable implemented Claimable Enterprise to provide document storage, email organisation, automatic customer correspondence, KPI monitoring and customer satisfaction capture, enabling faster, more efficient settlements. As a result, Claimable helped Lorega significantly increase claims handling capacity, maintain high levels of customer satisfaction (customers consistently praise rapid settlement and proactive communication), and support growing product lines and volumes with the same human resources.

Lorega

Andy Mintern

Director