Case Study: Rappi boosts productivity and speeds up restaurant onboarding with Claid

Rappi Boosts Productivity by 25% and Speeds Up Restaurant Onboarding with Claid

Rappi, a top delivery app in Latin America, faced a significant challenge with slow restaurant onboarding because its team had to manually edit and format hundreds of product photos per location using tools like Photoshop. This manual process created a major bottleneck, delaying new restaurants from getting on the platform and starting sales. To overcome this, Rappi turned to the vendor Claid for a solution using its API for automated photo enhancement.

By integrating the Claid API into its CRM, Rappi automated its image editing workflow. Claid processed images in batches to enhance resolution, quality, and colors. This solution delivered substantial results: a 42% reduction in image editing time, a 33% increase in restaurants on the platform, and an overall 25% boost in team productivity. Most significantly, Claid helped Rappi slash its average onboarding time from 9 days down to just 1.2 days.

Rappi

Alain Abud

Ops Manager