Case Study: Skedda slashes follow-up time and scales coaching with Claap

Skedda scales coaching across 200–300 demos a month with Claap

Skedda, a hybrid workplace experience platform, faced the challenge of coaching its global sales team at scale amidst running over 200 demos per month. Their previous tool, Chorus, lacked the customization and reliable call coverage needed to reinforce their sales methodology consistently. Seeking a more structured and automated solution for call review and coaching, Skedda turned to the vendor Claap.

By implementing Claap, Skedda gained reliable call recording and AI-powered summaries configured with custom insight templates. This provided leadership with consistent, scannable call outputs, enabling faster and smarter coaching. The solution also automated CRM enrichment in HubSpot and streamlined follow-up emails. As a result, Claap became the backbone for Skedda's coaching process, slashing follow-up time and making scale feel manageable across their 29 customer-facing team seats.

Skedda