Case Study: Evaneos saves time and reduces churn risk with Claap

Evaneos saves 3 hours per week per AM with Claap

Evaneos, a B Corp certified impact tourism company, faced a challenge in streamlining the workflows of its partner-facing teams. Their Business Operations Manager, Evan Friburg, sought to save time, improve CRM data quality, and enable better coaching for account managers without adding complexity to their processes. They turned to the vendor Claap to address these needs.

By implementing Claap, Evaneos automated meeting notes and CRM updates, which saved approximately 20 minutes per call and freed up three hours per week for each account manager. The solution from Claap guaranteed complete and consistent CRM data, improved forecasting, and provided new insights into partner engagement to help prevent churn. This led to more scalable systems, stronger partner relationships, and better overall performance for the company.

Evaneos