Case Study: Flexum cuts support tickets by 97% with CKEditor

Kanbanize cuts support tickets by 97% with CKEditor

Flexum, a software development agency based in Lviv, Ukraine, needed to build reliable apps for its global clients featuring a modern rich text editor. The challenge was to find a solution that was designed for collaborative editing, ready for multimedia, infinitely customizable, and stable for modern tech stacks, all without the time and budget required to build such a complex editor from scratch. They turned to CKEditor to meet this need.

By implementing CKEditor 5, Flexum gained a highly customizable WYSIWYG editor with built-in collaboration features. This solution saved them months of custom development work and led to a 97% reduction in support tickets, as the stable and thoroughly tested editor eliminated complaints and bug reports from end-users.

Kanbanize