Case Study: Pampered Chef transforms CRM strategy with Civis Analytics

How Civis Platform helped transform CRM strategy at Pampered Chef

Pampered Chef, the premier seller of high-quality kitchen solutions, needed a better way to turn growing volumes of customer data into actionable CRM insights. As data lived in multiple silos, the team lacked a unified view to support strategic decisions, so it turned to Civis Analytics and Civis Platform to consolidate and analyze its information.

Using Civis Platform, Pampered Chef launched a customer database in just 8 weeks, with secure, scalable cloud infrastructure and direct access to unified data. With support from Civis Analytics, the team now works from a real-time holistic database to define valuable segments, run deeper analyses, and make stronger CRM and business decisions.

Pampered Chef

Robb Bennett

Director of Strategic Analytics