Case Study: City of Los Angeles improves 311 data access and community engagement with Civis Analytics

City of Los Angeles unifies 311 data for 3.8 million residents with Civis Analytics

The City of Los Angeles sought to evolve its 311 non-emergency service data into a public resource to increase government transparency, community engagement, and accountability. Partnering with Civis Analytics, the city aimed to unify and clean its disparate data streams to power a new public-facing platform that would make municipal information easily accessible to all residents.

Civis Analytics provided the solution by ensuring the city's data was clean, unified, and accessible, which directly supported the development of the Know Your Community Initiative. This platform, which includes real-time maps of 311 requests and local information, empowers residents and Neighborhood Councils to understand issues in their vicinity and hold the city accountable. Civis Analytics helped Los Angeles live up to its promise of using data to engage and empower its community, fostering trust and enabling more equitable and efficient city practices.

City of Los Angeles