Case Study: Inland Regional Center achieves a successful audit and healthier workplace with Civility Partners

Turning Around a Toxic Environment Causing Union Activity & a Failed Audit

Inland Regional Center faced a toxic workplace culture marked by bullying, negativity, and union activity, which contributed to a failed accreditation audit. The organization brought in Civility Partners for culture change support and leadership training to help reverse the situation and restore a healthier work environment.

Civility Partners worked with Inland Regional Center on a five-step culture change plan that included training leaders, forming a culture committee, creating a social vision, updating core values, and building a strategic plan around those values. The result was a successful audit pass, an end to union activity, and a noticeably more positive workplace, with staff reporting improved morale, trust, collaboration, and problem-solving.

Inland Regional Center

Carol Fitzgibbons

Executive Director