Case Study: Stars improves employee engagement with Civility Partners

Stars boosts employee engagement from 49% to 70% with Civility Partners

Stars, a California-wide organization supplementing the foster care system, faced a challenge with consistently poor employee engagement scores at one of its worksites. To address this, they partnered with Civility Partners, who conducted a climate assessment to understand the culture and identify key issues, such as low agreement that managers created a motivating environment.

Civility Partners' solution involved creating an employee action team and a strategic roadmap for change. This included establishing core values, manager training, new processes for employee suggestions, and revamped onboarding. After one year of implementation, a follow-up survey showed dramatic improvement, with the average agreement score rising from 49% to 70%, with many areas improving by more than 50%.

Stars