Case Study: Rainbow Municipal Water District creates a safer, more engaged workplace with Civility Partners

Rainbow Municipal Water District boosts NPS from 75% to 96% with Civility Partners

Rainbow Municipal Water District (RMWD) faced a negative workplace culture marked by distrust in leadership. To address this challenge, they engaged the vendor Civility Partners, who initially provided training on preventing workplace bullying and bystander intervention. This led to a more comprehensive engagement for a climate assessment to fully diagnose the issues.

Civility Partners implemented a solution that included an employee survey, interviews, and strategic planning meetings to create an action plan for culture change. The vendor also coached leaders and facilitated company-wide input sessions. The results were highly positive, with a follow-up survey two years later showing significant improvement; the Net Promoter Score (NPS) notably increased from 75% to 96%, demonstrating a safer and more engaged workplace.

Rainbow Municipal Water District