Case Study: NASA strengthens its volunteer ombuds response to workplace bullying with Civility Partners

NASA boosts ombuds training to 4.6/5 with Civility Partners

NASA, the National Aeronautics and Space Administration, faced a challenge where its volunteer ombuds were hearing concerns about workplace bullying but lacked the confidence and tools to recognize it or respond appropriately within their impartial and confidential role. The agency engaged vendor Civility Partners to provide a specialized training workshop to address this need.

Civility Partners designed an interactive workshop that equipped the ombuds with a framework to recognize bullying, ask effective questions, and guide employees toward constructive action. The training was highly effective, receiving an average score of 4.6 out of 5 from participants. This solution strengthened NASA's internal capacity to handle sensitive workplace behavior as an early resource, aiming to prevent more disruptive and costly outcomes like disengagement and turnover.

NASA