Case Study: District of North Vancouver achieves meaningful, more diverse public engagement with Civil Space

District of North Vancouver - Customer Case Study

The District of North Vancouver faced low and unrepresentative public engagement—especially among residents under 55—because legacy town-hall and paper-based approaches didn’t meet people where they were: on mobile. After researching off-the-shelf options and co-developing a custom solution with Domain7, the District adopted Civil Space, a white-labeled, mobile-first public engagement platform that embeds contextual information and provides the branded, trustworthy experience residents asked for.

Civil Space delivered an integrated, easy-to-use engagement tool with robust reporting, collaborative decision-making features, and AI-powered moderation. The platform produced a substantial increase in the volume and diversity of participation, met key target metrics at launch with no negative public feedback, enabled staff to access engagement data almost instantly, and reduced time spent moderating comments—demonstrating clear, measurable improvements in civic outreach for the District of North Vancouver.

District of North Vancouver

John Moreau

Project Manager of Digital Strategy