Case Study: Youngstown, Ohio modernizes economic development with CivicServe

Youngstown, Ohio streamlines economic development for 500 businesses with CivicServe

The city of Youngstown, Ohio, faced challenges with inefficient paper-based processes and manual tracking for its economic development programs. To modernize its operations, Youngstown partnered with CivicServe to implement its all-in-one digital platform.

CivicServe's solution integrated data, oversight, and workflows into a single streamlined system. This included a public portal for online applications and automated management of grants, loans, and property listings. The results provided real-time insights, with the platform automatically updating information for 60,000 land parcels and tracking over 500 businesses and 2,000 contacts, greatly increasing speed and transparency for the city's economic development team.

Youngstown, Ohio