Case Study: Roanoke, Virginia achieves 100% compliance with CivicServe

Roanoke, Virginia achieves 100% compliance with CivicServe

The city of Roanoke, Virginia, needed a more effective way to manage its economic development and Enterprise Zone program. They sought to eliminate data silos, automate compliance obligations, and improve business engagement and retention tracking across the city. To address this, they partnered with CivicServe for its economic development software platform.

By implementing CivicServe's Core, Business Retention & Expansion, Incentives, and Properties modules, Roanoke created a centralized hub for program management. The solution from CivicServe automated 32 compliance obligations, managed nearly 4,000 business contacts, and provided tools for documenting business interactions. As a result, the city achieved a 100% compliance rate and gained significant efficiency gains, providing the real-time insights needed to support business retention and engagement.

Roanoke, Virginia