Case Study: emPower Central Coast achieves improved efficiency and impact measurement with CiviCRM

Using CiviCRM to better understand emPower's impact in the community

emPower Central Coast, a Santa Barbara nonprofit that helps homeowners make energy‑saving home improvements, struggled with cumbersome Excel spreadsheets and multiple disconnected tools for managing contacts, events and communications. They turned to CiviCRM to replace spreadsheet workflows and to integrate CRM functionality with their existing Drupal website and Constant Contact mailing lists.

CiviCRM was configured to handle distinct contact types (residents, building professionals, community partners), create integrated webforms and event pages, sync mailing lists to eliminate double data entry, and deliver custom reports. Using CiviCRM, emPower centralized event management and communications, saved substantial administrative time, increased operational efficiency, and gained clearer, reportable insight into their community impact.

emPower Central Coast

Sherman Hansen

Business Specialist