Case Study: Refugee Support Network achieves centralised contact management and volunteer & mentor tracking with CiviCRM

Refugee Support Network - Customer Case Study

Refugee Support Network (RSN) supports young people affected by displacement to access and progress in education. Facing a need to centralise contact information and track multiple interactions across staff, volunteers, donors, mentors, mentees and class attendees — with remote access requirements and a very limited budget — RSN adopted CiviCRM (installed and integrated with their Drupal 6 website) to manage volunteer and mentor relationships.

CiviCRM delivered a phased, scalable implementation: integration with the Drupal site, creation of groups, tags and custom fields (for data such as immigration status), and tailored reporting to track stakeholder interactions. The solution gave RSN a centralised, accessible contact and relationship database, improved visibility and reporting across stakeholders, and a low-cost platform ready for the next phase (online donations, event management and remote data collection). CiviCRM provided the scalable foundation RSN needed to manage volunteers and mentors more effectively.

Refugee Support Network