Case Study: New York Association Psychiatric Rehabilitation Services achieves streamlined event registration and accurate participant reporting with CiviCRM

New York Association Psychiatric Rehabilitation Services - Customer Case Study

New York Association Psychiatric Rehabilitation Services is a statewide coalition providing recovery‑oriented, community‑based mental health services. Faced with mismatched web and in‑house event registrations and a need for accurate participant reporting across two major annual conferences and multiple trainings, they selected CiviCRM (using custom price set creation and the advanced reporting extension) to handle complex registration packages, special needs, add‑ons and single‑day attendance.

CiviCRM was implemented as a single event management system (configured by Kilakwa Associates with NYAPRS staff) to unify website and office registrations, set up complex price sets and event templates, and integrate payments. The CiviCRM solution delivered correct merging of registration data and reliable participant reporting, enabling NYAPRS to manage major events and trainings from one platform and unlock additional capabilities like membership management and bulk mailing for future use.

New York Association Psychiatric Rehabilitation Services