Case Study: National Hispanic Voter Educational Foundation improves contact management and call center efficiency with CiviCRM

National Hispanic Voter Educational Foundation manages 635,000 contacts with CiviCRM

The National Hispanic Voter Educational Foundation (NHVEF) needed a CRM solution capable of managing its rapidly growing database of over 600,000 contacts. Their previous system, Jot Form, was insufficient for segmenting data and performing searches, which hindered their voter outreach efforts. They chose to implement CiviCRM to effectively organize and manage their large volume of contact data.

CiviCRM provided NHVEF with advanced search functionalities and smart groups to segment their database by key demographics. The implementation included a seamless integration for creating household records and optimizing search speeds for their large database. This resulted in a more efficient call center, a significant increase in membership pledges, and allowed the organization to spend less time on infrastructure and more time on its core mission.

National Hispanic Voter Educational Foundation