Case Study: New York State Senate's Bluebird achieves streamlined workflows and improved constituent responsiveness with CiviCRM

Managing millions of constituents for 62 New York State Senate offices

New York State Senate's Bluebird engaged CiviCRM to address the challenge of improving communication between constituents and elected officials while increasing staff efficiency. The project had to support 62 Senate district offices and manage millions of constituents, engage disparate stakeholders during design, and anticipate specification changes while preserving security, roles, and permissions.

CiviCRM, working with the Senate CIO, Rayogram, Lighthouse Consulting Services and the CiviCRM core team, implemented a tailored CRM solution featuring constituent and case management, search, roles/permissions, reporting, training, customization, and integrations driven by user-story workflows. The result was streamlined workflows, increased functional capabilities and a refined, simpler UI that has helped make the Senate more responsive to constituent needs and capable of managing millions of constituents across 62 offices.

New York State Senate's Bluebird