Case Study: Heart’s Home USA achieves two-click reporting and automated donor management with CiviCRM

Just two clicks Complicated reports made easy with CiviCRM

Heart’s Home USA is an international Catholic organization operating centers in 22 countries that relies on volunteers to serve the disadvantaged. Facing an outdated single‑computer database and scattered Excel spreadsheets, Heart’s Home USA needed a secure, centralized system to link benefactors with volunteer missionaries, manage recurring donations, track event attendees and contact histories, and cut down on manual data entry. They chose CiviCRM to replace the legacy workflow.

Using CiviCRM, Heart’s Home USA implemented groups, smart groups, tags, event pages, online registration and a customized contribution page that lists current missionaries, plus an automated reporting template. CiviCRM centralized contact histories, automated thank‑you emails and tax receipts, and eliminated paper trails — turning a process that once took several hours each month into a two‑click report and significantly reducing staff data‑entry time.

Heart’s Home USA

Natalia Fassano

Secretary and Director of Missionary Program