Case Study: Independent Networks Cooperative Association achieves streamlined membership, event and communications management with CiviCRM

Independent Networks Cooperative Association - Customer Case Study

Independent Networks Cooperative Association (INCA) is a UK membership organisation supporting businesses, local authorities and community groups working on next‑generation broadband. Facing geographically dispersed officers and a tight schedule to get operations running, INCA needed a low‑cost, web‑based system to manage memberships, events, communications and contacts — a requirement met by CiviCRM (deployed alongside Drupal).

CiviCRM was implemented as an integrated platform on INCA’s website, with tailored workflows to centralise membership and event management and reduce manual administration. The CiviCRM solution delivered a very rapid time‑to‑market, lower implementation costs (no licensing fees) and measurable reductions in admin overhead, while providing the scalable feature set INCA needed to grow.

Independent Networks Cooperative Association