Case Study: Association for Contextual Behavioral Science achieves 11 staff-hours/week savings and a $5,000 revenue increase with CiviCRM

How CiviCRM/Drupal has impacted our organization

The Association for Contextual Behavioral Science (ACBS) is a nonprofit dedicated to advancing contextual behavioral science. Faced with an aging Drupal/CiviCRM setup, hundreds of Drupal modules with embedded PHP, and early-adopter implementation frustrations, ACBS needed to upgrade performance and extend Drupal to better manage membership and events. They chose CiviCRM integrated with Drupal (using CiviMember functionality) to meet those needs.

Using CiviCRM on Drupal, ACBS implemented automated email renewals, membership-access controls, a custom one‑step membership process, and streamlined event communications. The changes saved staff about 11 hours per week (4 + 5 + 2) and generated an additional $5,000 in revenue ($3,000 from expired-access enforcement and $2,000 from the one‑step process), while enabling faster member outreach—all delivered via CiviCRM with development by ACBS and Dharmatech staff.

Association for Contextual Behavioral Science