Case Study: Great Lakes Planetarium Association streamlines event registration and partial payments with CiviCRM

Great Lakes Planetarium Association adds registration edits and partial payments with CiviCRM, backed by up to $12,000

The Great Lakes Planetarium Association (GLPA) faced challenges with its outdated Microsoft Access database for membership management and an inefficient, inconsistent process for its annual conference registration. These systems lacked remote access and created difficulties during leadership transitions. Seeking a modern solution, GLPA turned to the vendor CiviCRM, specifically utilizing its CiviEvent product to streamline these critical workflows.

CiviCRM implemented new features for editing complex event registrations and making partial payments, which were funded by GLPA. This solution greatly streamlined the association's management processes. The results included a reduced workload for conference hosts, a smoother transition between annual hosts, and a more consistent registration experience for members. The improvements, which became fully functional in CiviCRM version 4.5.2, allowed members to pay from multiple sources and easily correct mistakes, enhancing the overall efficiency of the organization.

Great Lakes Planetarium Association