Case Study: Family Services Ottawa achieves streamlined volunteer management with CiviCRM

Family Services Ottawa - Customer Case Study

Family Services Ottawa needed a way to streamline volunteer application intake, track application status, and manage volunteers’ availability for events. They chose CiviCRM (deployed on their WordPress site) as the vendor platform to provide flexible online volunteer forms and workflow control.

CiviCRM was implemented with small customizations by the Freeform Solutions team alongside FSO staff to publish online volunteer forms and control the process workflow. The CiviCRM solution centralized application processing and availability tracking, streamlining volunteer management and improving administrative efficiency; no specific numeric metrics were provided.

Family Services Ottawa