Case Study: De Goede Woning improves case management with CiviCRM

De Goede Woning plans customer visits every 3 months with CiviCRM

De Goede Woning, a Dutch housing corporation, faced challenges in proactively managing a variety of complex tenant-related processes, from property sales to social support issues. They turned to the vendor CiviCRM and its CiviCase service to bring structure and automation to these critical workflows.

The solution implemented by CiviCRM used CiviCase to create structured timelines that automatically scheduled recurring activities, such as mandatory tenant visits. This provided a major improvement for employees, who no longer had to manually track and remember these engagements. The result was a more efficient, proactive approach that helped prevent situational escalation.

De Goede Woning