Case Study: Tameside, Oldham and Glossop Mind achieves 300% income growth and service expansion with CiviCRM

CiviCRM supports mental health charity's expansion

Tameside, Oldham and Glossop Mind (TOG Mind) is a regional mental health charity offering counselling, training, peer mentoring and community projects. Faced with 13 separate spreadsheets/databases that hampered efficiency and inter-team communication, TOG Mind selected CiviCRM as a central contact management solution to consolidate data and support a growing user base of staff and volunteers.

Using CiviCRM as their CRM, TOG Mind centralized contacts, managed volunteers with group targeting, ran events and online enrolment/payments, and automated SMS reminders for counselling appointments. The implementation—supported by a dedicated Performance Monitoring role—streamlined reporting for funders and internal performance monitoring and enabled expansion of external training; TOG Mind credits CiviCRM with helping deliver a 300% increase in income over three years.

Tameside, Oldham and Glossop Mind