Case Study: Canadian Political Organization achieves streamlined constituent communications and secure, integrated CRM with CiviCRM

CiviCRM solution helps Canadian political organization stay connected with its constituents

The Canadian Political Organization was struggling with an outdated CRM and disconnected applications that limited its ability to target constituents, track donations and event interest, and send timely communications—all while working with a tight budget. The group had been using an older version of CiviCRM, but that version did not provide the functionality needed to capture and manage member information or integrate mailing and website data effectively.

OSF Global Services implemented a customized solution built on CiviCRM and integrated with Drupal, migrating existing constituent data, consolidating other applications into a single access point, enabling a built-in mailing feature, activity tracking, and role-based access controls. As a result, CiviCRM now supports faster, more targeted communications, better tracking of member activity and donations, improved data security, and reduced staff time and effort required to manage constituent relationships.