Case Study: Bay Area Children's Theatre automates event availability phone updates with CiviCRM and Asterisk

Bay Area Children's Theatre automates sold-out event calls with CiviCRM in 1 day

Bay Area Children's Theatre (BACT) frequently received phone calls from patrons asking if tickets were still available for performances, a challenge that was especially acute on show days when staff was away from the office. To automate this process, they turned to their existing vendor, CiviCRM, and its CiviEvent component to access real-time event data.

The solution implemented by CiviCRM involved a custom PHP script that used its API to fetch a list of sold-out events. This data was then passed to an Asterisk phone system integrated with Google's text-to-speech API. The result was a fully automated phone service that provides callers with an immediate, up-to-date list of sold-out performances, ensuring patrons get the information they need without requiring staff to answer the phone.

Bay Area Children's Theatre