Case Study: Australian Childcare Alliance NSW streamlines membership management with CiviCRM

Australian Childcare Alliance (aca) NSW streamlines membership management with CiviCRM

The Australian Childcare Alliance (ACA) NSW, a member-funded peak body for childcare services, inherited a poorly implemented and heavily customized CiviCRM system that was deeply resented by staff. Despite this negative experience, they were willing to give the CiviCRM platform another chance to meet their membership, advocacy, and event management needs.

Working with partners, CiviCRM was successfully re-implemented for ACA NSW with a focus on proper planning, data cleaning, and training. The solution made thorough use of CiviCRM's core components and key extensions for membership inheritance, invoicing, automated discounts, and MailChimp integration. The new CiviCRM system dramatically streamlined administrative processes, allowing staff to work more efficiently and spend more time helping members, while also enabling the collection of more valuable membership data.

Australian Childcare Alliance (aca) NSW