Case Study: Agiliway achieves streamlined email management with CiviCRM

Agiliway saves time for 1,000 users with CiviCRM email client integration

The customer, Agiliway, faced a challenge for its users who were wasting significant time by constantly switching between their CiviCRM application and a separate email client. They wanted a single CiviCRM-based solution that could manage all communications, including emails, directly within the CRM to keep staff focused and improve productivity.

The vendor, CiviCRM, implemented a solution by integrating the open-source RoundCube email client directly into its system. This provided full email functionality within a new CiviCRM menu item. They also implemented Single Sign-On for automatic access and automated the creation of new email accounts. The results included major time savings for thousands of users, reduced administrative effort, and enhanced security, creating a fully integrated environment for the geographically distributed organization.

Agiliway