Case Study: City of North Little Rock achieves improved resident engagement and streamlined service reporting with CivicLive

City of North Little Rock - Customer Case Study

City of North Little Rock, Arkansas (pop. ~66,000) needed a website rebuilt from the ground up to improve design, functionality, and user experience for residents and visitors. CivicLive partnered with the City of North Little Rock to deliver a government-focused web solution tailored to the city’s needs.

CivicLive implemented a responsive site with dynamic department headers, a Report and Repair tool for residents to submit and track issues, full city map integration to locate wards and aldermen, and a fitness calculator to promote well-being. The new site increased transparency and resident engagement—city staff report changed and increased site use, clearer communication of issues and progress, and a refreshed experience delivered by CivicLive without hidden costs.

City of North Little Rock