Case Study: City of Jersey City achieves a mobile-optimized, citizen-centric website and increased community engagement with CivicLive

City of Jersey City - Customer Case Study

The City of Jersey City, New Jersey (pop. ~264,000), partnered with CivicLive in 2017 to address community feedback that residents could not find important city information. Jersey City sought a mobile‑optimized, contemporary website that prioritized citizens’ needs and delivered an improved user experience, and engaged CivicLive’s solutions team to revamp its existing site.

CivicLive implemented a visually striking, mobile‑first redesign that applied the city’s new branding, a citizen‑centric information architecture, and embedded multi‑level calendars to surface citywide, department, and activity‑specific events. The CivicLive solution has earned rave reviews from city staff, the public, and the web design community, and has fostered greater engagement by making it easier for residents and businesses to access services and connect with city staff and elected officials.

City of Jersey City