Case Study: St Albans City and District Council improves COVID-19 communications with Civic

St Albans City and District Council launches a modern website with Civic, boosting engagement and cutting calls and visits

The customer, St Albans City and District Council, faced the challenge of an outdated and difficult-to-manage website that lacked important information and was not compatible with modern devices. Civic was engaged to design and develop a new council website, a service that became critically important as the COVID-19 pandemic began.

Civic implemented a user-centric solution, creating a modern, responsive website with a powerful content management system. This empowered council editors to easily add and update vital information during the pandemic. The results included increased citizen engagement with the website and a decrease in calls and office visits. A council representative stated that Civic's efforts were crucial in managing the impacts of COVID-19.

St Albans City and District Council