Case Study: National Library of Scotland improves user experience for its Moving Image Archive with Civic UX research

National Library of Scotland improves UX for 46,000+ archive items with Civic

The National Library of Scotland, home to the nation's Moving Image Archive, faced a challenge with the user experience of its online catalogue containing over 46,000 items. They engaged Civic to evaluate the site and make recommendations for improvement.

Civic employed UX techniques like focus groups, card sorting, and usability testing to critique the site and propose a more intuitive information architecture. After the client developed a prototype, Civic conducted a second phase of testing to gather comparative data. This process provided the National Library of Scotland with the confidence to move into the final design and build phase, ensuring a significantly improved user experience for the new website.

National Library of Scotland