Case Study: London Borough of Barking and Dagenham improves resident access to council services with Civic

London Borough of Barking and Dagenham launches an ISO-accredited council website with Civic

The London Borough of Barking and Dagenham commissioned Civic to design and develop a new user-focused council website. The challenge was to create an effective site that would help residents easily find important everyday services and information, such as bin collection dates and the locations of council offices.

Civic developed the website through a comprehensive process that included stakeholder engagement, user research, and rigorous testing. The solution featured a robust service look-up tool and an advanced search platform. The resulting site is hosted on Civic's secure infrastructure and integrated with GOV.UK Pay. Civic continues to provide ongoing hosting, maintenance, and support, with recent additions including job application software integration.

London Borough of Barking and Dagenham