Case Study: Consumer Council for Water achieves a clearer, more accessible digital experience with Civic

Consumer Council for Water launches WCAG AA website with Civic

The Consumer Council for Water (CCW) needed to redesign its website to better serve a wide audience, from homeowners to business owners seeking complex regulatory information. The challenge was to make its tools and data more accessible while meeting modern standards. They enlisted the digital consultancy Civic to conduct user research and lead a user-centred redesign.

Civic implemented a cleaner, more approachable visual identity and an innovative navigation structure that clearly separates journeys for households and businesses. The new site, which meets WCAG AA standards, features redesigned practical tools like a water meter calculator. The result is a modern, welcoming website that makes complex information simple and reinforces CCW's role as a trusted voice for water consumers.

Consumer Council for Water (ccw)