Case Study: Syracuse City, UT increases licensing revenue with Civic Review

How Syracuse City, UT increased licensing revenue by 133% using automated renewals

Syracuse City, Utah, a rapidly growing community, was facing significant challenges with its antiquated permitting and licensing software. Their staff experienced difficulties with uploading documents, pulling reports, and making application changes, and were frustrated by poor customer service. This led the city to seek a new solution, which they found in Civic Review's permitting and licensing software.

By implementing Civic Review's software, the city gained a fully customizable system that standardized processes across multiple departments. The solution made the permitting process vastly more efficient for both staff and citizens. As a measurable result of the implementation and its automated renewal features, Syracuse City reported a 133% increase in licensing revenue collected. Staff also praised Civic Review for its ease of use and excellent customer support.

Syracuse City, Utah

Heather Nielsen

Business Licensing Official