Case Study: Nibley City increases on-time renewals by 50% with Civic Review

How Nibley, UT increased on-time renewals by 50% with automated renewal software

The city of Nibley, UT was facing challenges with its manual permitting process, which had limited resources for customer communication and could not maintain accurate records. Their residents were also frustrated by an inability to submit applications or make payments outside of standard business hours. To address this, the city sought a solution from the vendor Civic Review and its permitting and licensing software.

After implementing the software from Civic Review, Nibley saw significant improvements. The city's application review time was cut in half, and on-time renewals increased by 50%. The solution also delivered better communication between all parties through a dedicated portal and ensured a complete record was kept of all interactions.

Nibley City

Amy Johnson

Treasurer