Case Study: City of Grain Valley saves time and streamlines licensing with Civic Review

How Grain Valley, MO found massive time savings with online business licensing software

The City of Grain Valley faced significant inefficiencies in its business licensing and permitting processes, which were entirely paper-based. This manual system required applications to undergo multiple departmental approvals, leading to constant tracking of documents, lengthy processing times of 1-3 days per application, and a high volume of calls from confused applicants. The challenges were exacerbated during the COVID-19 pandemic, prompting the city to seek a solution from vendor Civic Review.

Civic Review implemented its online permitting and licensing software, a highly customizable and user-friendly platform that automated the city's multi-level approval workflows and integrated with its payment provider. The solution allowed applicants to submit and manage their applications online, drastically reducing the staff's administrative burden. The results were transformative, leading to a massive time savings for city employees, the elimination of mailed documents, and a significant reduction in calls from customers.

City of Grain Valley

Jamie Logan

City Clerk