Case Study: Box Elder County cuts building permit review time with Civic Review

How Box Elder County decreased building permit processing time and reduced manual data entry with Civic Review

Box Elder County, a growing county in Utah, was struggling with a manual and inefficient building permit process. Their old system made it difficult to manage an increasing volume of permits for both the county and surrounding municipalities they served. The challenges included extensive manual data entry and a lengthy review process that frustrated staff and applicants, prompting them to seek a new software provider. They selected Civic Review to address these issues.

By implementing Civic Review's permitting and licensing software, the county's operations were fully customized to their process. The solution provided streamlined communication and robust support. As a result, Civic Review helped cut the average permit review time in half, from 30 minutes to just 15 minutes. The county now enjoys a more organized system, easier inspection tracking, and a significantly improved experience for both staff and customers.

Box Elder County

Jessie Fernelius

Permit Technician