Case Study: White House Utility District achieves streamlined operations and centralized asset and service tracking with Cityworks

White House Utility District - Customer Case Study

White House Utility District (WHUD), one of the largest water and sewer utilities in Tennessee serving 90,000 people with 30,000 connections across 600 square miles, needed to streamline disparate workflows and replace paper‑based processes for materials, customer calls, inspections, projects, vehicle maintenance and regulatory reporting. WHUD turned to Cityworks in 2004, deploying Cityworks Storeroom, service requests and work orders (with integrations such as the SR API and IVR) to centralize and automate these functions.

Cityworks was configured to treat each service vehicle as a storeroom (about 25 storerooms), link recorded customer calls to service requests, consolidate up to six cross‑connection inspections on a single request, and manage complex new‑development or capital projects with work orders of up to 60 tasks. The solution eliminated rooms of paper records, improved accountability and response across departments, delivered accurate monthly material costing via Crystal Reports, and simplified invoice verification and leak detection — demonstrating clear operational and administrative gains driven by Cityworks.

White House Utility District

Dawn Fletcher

Project Manager