Case Study: City of Troy, Michigan achieves faster snow‑removal response and real‑time public updates with Cityworks

Troy, Michigan, Tackles Tough Winter with Cityworks

The City of Troy, Michigan, faced record low temperatures and heavy snowfall during the winter of 2014 and needed to scale up snow removal and citizen response quickly. The city — which first implemented Cityworks in 2010 — used Freelance Mobile for Cityworks to handle increased police dispatch and public requests and to coordinate Department of Public Works activity.

Cityworks integrated with the city’s emergency notification system so dispatchers could instantly alert public works, automatically sending emails and generating Cityworks work orders for crews to review and execute; all activity was logged for a complete record. Using Cityworks, Troy streamlined snow and ice operations, reacted faster to requests, kept maintenance organized, and provided real-time map updates to the public via the city website and social media.

City of Troy, Michigan

Alex Bellak

GIS Administrator