Case Study: Skagit Public Utility District achieves faster leak response and digital asset management with Cityworks

Skagit, WA PUD moves into the digital age

Skagit Public Utility District, which delivers about 9 million gallons of water daily to 65,000 people and manages over 600 miles of pipe, faced paper-dependent workflows, a 20-year-old financial system, hard-to-find maps and slow, siloed communication that hampered leak response and planning. To modernize operations the PUD committed $1.4 million to new systems and adopted Cityworks as its GIS-based asset management platform, giving crews iPad access to locate assets and record work in the field.

Cityworks was implemented to provide an integrated, map-driven view of assets and mobile field reporting; crews can see exact asset locations, nearest shutoff valves and work histories, log progress in real time, and notify customers as repairs proceed. The Cityworks deployment standardized communication across departments, improved leak response and long-range replacement planning through actionable reports and condition tracking, and—when tied to Cayenta for finance and Northstar for customer service—enabled live cost tracking, online bill pay and a shift from reactive to preventive maintenance, reducing costly failures and improving operational efficiency.

Skagit Public Utility District

Bob Powell

General Manager