Case Study: Saratoga Springs achieves faster service response and rapid repairs with Cityworks

Saratoga Springs - Customer Case Study

Saratoga Springs faced the common municipal challenge of residents needing to report infrastructure problems outside regular office hours. When resident and Cityworks employee Matt Harman discovered a leak at his home, he used the Saratoga Springs City Mobile app (launched with CitySourced) that integrates with Cityworks — which the city had implemented (Server AMS/PLL) — to submit a service request quickly despite city offices being closed on Friday.

Cityworks’ service request API, integrated with the CitySourced mobile app, automatically logged the request, created a work order, notified the maintenance crew, and sent status emails to the resident. As a result, the leak reported Friday was logged within minutes and fixed with the work order closed by Monday afternoon, demonstrating faster turnaround, better resident communication, and improved staff responsiveness thanks to Cityworks.

Saratoga Springs

Owen Jackson

Public Relations and Economic Development Director