Case Study: The City of Arnold, Missouri achieves quick cloud deployment and cost savings with Cityworks Online (Cityworks)

Quick and Easy Deployment of Cityworks Online at Arnold, Missouri

The City of Arnold, Missouri, faced aging AIX servers, rising replacement and maintenance costs, and a need to mobilize inspections and GIS workflows. To modernize operations and reduce total cost of ownership, The City of Arnold, Missouri selected Cityworks Online (CWOL) — the cloud-hosted option of Cityworks — as a fast, cost-effective way to move Cityworks Server and GIS functionality off local servers.

Cityworks implemented CWOL through an intensive test phase that stressed mass work-order and service-request entries and then moved to full deployment. The result was a smooth rollout with “not a single complaint,” faster nightly backups handled by the hosted provider, elimination of planned server replacements and four years of associated maintenance, and offsetting of unused software license costs — delivering a clear ROI and enabling mobile field work and future online GIS hosting. Cityworks’ CWOL allowed Arnold to free staff from office-bound workflows and advance its cloud-hosted GIS roadmap.

The City of Arnold, Missouri

Deion Christopher

City Information Technology Manager