Case Study: City of Redlands achieves streamlined, automated fire permitting and improved fire safety with Cityworks

Preventing Fire Hazards in Redlands, California

The City of Redlands, California, faced an outdated fire permitting program that lacked controls to track fees or ensure entities stayed current with permits. The city expanded its use of Cityworks PLL permits and inspections—already used in other departments—so the Fire Department could leverage PLL’s browser-based UI, mobile field options, and GIS address/parcel locating to manage tens of thousands of permits annually.

Cityworks implemented PLL with GIS integration, online citizen applications, automated renewals, on-site permit creation with digital signatures, and payment controls. The solution enabled instant, digital permit issuance and reporting (reports that once took days are now instant), drove administrative time down, left almost no missed permits, improved customer experience, and measurably increased fire safety across the City of Redlands.

City of Redlands