Case Study: Village of Pleasant Prairie achieves streamlined asset management and improved field productivity with Cityworks

Pleasant Prairie Utility Leadership, Staff Work As One

The Village of Pleasant Prairie (Wis.) water and wastewater utility—a system serving about 4,300 connections across a 118‑mile water distribution and 110‑mile collection network and dozens of major commercial customers—needed to become more productive and responsive with fewer dollars, reduce infiltration/inflow costs (they pay Kenosha by the gallon), and modernize asset management and field operations. To meet that challenge the village adopted the Cityworks software program for GIS‑centric asset and work management.

Cityworks was implemented to manage service requests, work orders, inspections and projects tied to the village GIS, and to deliver those tasks to field crews on tablets. The rollout eliminated paper maps and much paperwork, automated routine routing (e.g., solid‑waste work orders go directly to devices), and gave staff searchable work history, valve locations and activity costs. The system is now used across departments, aiding productivity and responsiveness; alongside other modernization efforts the village has upgraded 1,700 of 4,200 meters toward full AMI capability and reports markedly less manual paperwork since deploying Cityworks.

Village of Pleasant Prairie

John Steinbrink Jr.

Public Works Director