Case Study: Montgomery County achieves $6,000 annual savings and streamlined, customizable GIS editing with Cityworks

Montgomery County - Customer Case Study

Montgomery County’s Environmental Services Division had implemented Cityworks Server to manage GIS-centric assets but struggled with maintaining accurate, up-to-date GIS information while relying on multiple third‑party tools. After discovering Esri’s Infrastructure Editing template, the county needed to migrate its existing processes to ArcGIS 10 templates and consolidate workflows while keeping the flexibility to adapt as data and requirements changed.

Working with Cityworks Server in conjunction with the Infrastructure Editing template—and with support from Esri’s water utilities team—Montgomery County built a fully customizable editing template that streamlined data entry, ensured data integrity, and simplified asset maintenance. The solution, supported by Cityworks, cut annual software maintenance costs by $6,000 and let staff act as developers of their own workflows, avoiding costly customizations while enabling continuous improvement.

Montgomery County

Ken Carrier

GIS specialist