Case Study: MittSverige Vatten (MSV) achieves streamlined workflows and GIS-driven asset management with Cityworks Server AMS

MittSverige Vatten (MSV) - Customer Case Study

MittSverige Vatten (MSV) is a Swedish water utility serving about 110,000 people across Sundsvall, Timrå, and Nordanstig. MSV faced inefficient reporting—multiple calls created duplicate work records and staff lacked timely, shared access to asset information—and needed strong GIS-enabled asset management for planning and historical analysis. After a formal procurement process they selected Cityworks and implemented Cityworks Server AMS.

Cityworks Server AMS lets MSV staff create a single, shared work order that can be updated so everyone sees the same information, eliminating duplicate reports and improving workflow between Customer Service and the Network Operation Unit. Using Cityworks’ GIS capabilities and data extraction, MSV can analyze historical problems, make better asset-management decisions, improve processes, and prepare for integration with an Esri reporting tool to simplify regulatory and operational statistics.

MittSverige Vatten (MSV)

Asa Snith

Head of Network Department