Case Study: City of Miami Beach achieves streamlined GIS-based infrastructure and service management with Cityworks

Miami Beach, Florida, Five Years Using Cityworks

The City of Miami Beach, serving 92,145 residents and 7 million annual visitors, needed to modernize and centrally manage a sprawling public-works infrastructure (roads, water, sewer, streetlights, seawalls, buildings, etc.) that had long been tracked on paper and disparate systems. To address this, the City implemented Cityworks in July 2006 as an integrated CMMS within its GIS, initially using Cityworks Standalone and Cityworks Storeroom and later extending the system across multiple Public Works divisions.

Cityworks was upgraded to Server AMS with a four‑month deployment supported by Azteca specialists, the infrastructure was fully migrated into GIS, and the City integrated the Cityworks API with its Citizen Portal WebQA so online requests automatically create service requests—eliminating duplicate requests and improving public-facing service. The City now manages roughly $2.6M in inventory (about $1.1M assigned to work orders annually), benefits from web-based Server AMS features (no desktop installs, embedded GIS, inbox and saved searches), and has expanded use across Sanitation, Engineering and Property Management, yielding measurable efficiency gains and cost savings.

City of Miami Beach

Bert Dorrestyn

GIS Manager